This is a translation of the Spanish original. In case of any discrepancy, the Spanish version prevails.
Cookie Policy
This is the Cookie Policy of Rebel Tickets (RB Tickets North SL), accessible from rebeltickets.es as well as its subdomains and versions in different languages
The Website is owned by RB Tickets North, S.L. (hereinafter, “REBEL” or the “Controller”), the controller of the personal data obtained through the use of Cookies on the Website.
- Owner: RB Tickets North, S.L. (hereinafter, “REBEL” or the “Controller”);
- Registered office: Polígono Pinoa 2H, Zamudio, Vizcaya, España;
- N.I.F.: B-13682232;
- Public Registry: Registro Mercantil de Vizcaya, Tomo 6184, Folio 202, Sección 8, Hoja BI 80651, Anotación 1;
- Email: support@rebeltickets.es.
What is a Cookie and what types are there?
Cookies are any type of data storage and retrieval device used on a user's equipment for the purpose of storing information and subsequently retrieving the stored information.
Cookies can be classified according to different criteria. For example, according to their purposes, some serve to make the Website function correctly, and others to remember certain user preferences, such as language, or to help the Controller of the website understand how users browse it.
Other distinctions can also be made, such as by their duration or by their origin.
According to their duration, Cookies can be:
- Session: They remain during access to and browsing of the Website and are deleted once the user leaves it.
- Persistent: They remain stored on the terminal equipment and can be accessed and processed for a period of time defined by the party responsible for the Cookie.
According to their origin, that is, the entity that manages the data obtained through them, Cookies can be:
- First-party: Those that are sent to the publisher itself that provides the service requested by the User.
- Third-party: They are not managed by the publisher, but by a third party, which is the one that manages the data obtained through the Cookies.
How do we use cookies?
We use cookies for several reasons, which are detailed below. Cookies that are strictly necessary for the operation of the Website and for providing the services you request are used without the need for consent. This category includes the security and fraud prevention cookies of our payment provider (Stripe), which identify the device being used to browse in order to detect fraudulent use of means of payment. As they are essential to protect both buyers and sellers against card fraud, they are installed on all pages of the Website and do not depend on your acceptance. All other cookies (analytics, personalisation and advertising cookies) are only installed if you accept them.
How can you manage or reject cookies?
The first time you access the Website, a notice is displayed from which you can accept or reject non-necessary cookies. Rejecting them is as easy as accepting them and does not prevent the use of the essential functionalities of the Website. You can change or withdraw your consent at any time, as easily as you gave it, by deleting the consent cookie or clearing your browser's browsing data. In addition, you can configure your browser to block or delete cookies (see your browser's Help). Please note that disabling certain cookies may affect some functions of the Website.
Which cookies do we use?
| Cookie Name | Purpose | Provider | Expiry |
|---|---|---|---|
| CLID | Microsoft Clarity sets this cookie to store information about how visitors interact with the website. The cookie helps to provide an analytics report. The data collection includes the number of visitors, where they visit the website and the pages visited. | Microsoft Clarity | 1 year |
| _clck.rebeltickets.es | Microsoft Clarity sets this cookie to retain the browser's Clarity user ID and the settings exclusive to that website. This ensures that actions taken during subsequent visits to the same website are linked to the same user ID. | Microsoft Clarity | 1 year |
| MUID.clarity.ms | Microsoft Bing sets this cookie to identify unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics and other operational purposes. | Microsoft Bing | 1 year 24 days |
| intercom-id-... | Intercom sets this cookie, which allows visitors to see any conversations they have had on Intercom websites. | Intercom | 8 months 26 days 1 hour |
| intercom-session-... | Intercom sets this cookie, which allows visitors to see any conversations they have had on Intercom websites. | Intercom | 7 days |
| intercom-device-id-... | Intercom sets this cookie, which allows visitors to see any conversations they have had on Intercom websites. | Intercom | 8 months 26 days 1 hour |
| SM | Microsoft Clarity sets this cookie to synchronise the MUID across Microsoft domains. | Microsoft Clarity | Session |
| MR | This cookie, set by Bing, is used to collect user information for analytics purposes. | Microsoft Clarity | 7 days |
| SRM_B | Used by Microsoft Advertising as a unique identifier for visitors. | Microsoft Advertising | 1 year 24 days |
| ANONCHK | The ANONCHK cookie, set by Bing, is used to store a user's session ID and to verify clicks from ads on the Bing search engine. It helps with personalisation and reporting. | Microsoft Bing | 10 minutes |
| lastExternalReferrerTime | Collecting data on the user experience (time of the last referring website) to improve usability. | Hotjar | Persistent |
| hjActiveViewportIds | Collecting data on the user experience to improve usability. | Hotjar | Persistent |
| lastExternalReferrer | Collecting data on the user experience (last referring website) to improve usability. | Hotjar | Persistent |
| hjViewportId | Collecting data on the user experience to improve usability. | Hotjar | Session |
| tt_sessionId | Advertising and conversion measurement through TikTok. | TikTok | Session |
| tt_pixel_session_index | Advertising and conversion measurement through TikTok. | TikTok | Session |
| _cltk | Advertising and conversion measurement through TikTok. | TikTok | Session |
| tt_appInfo | Advertising and conversion measurement through TikTok. | TikTok | Session |
| _hjSession_... | Collecting data on the user experience for the purpose of improving usability | HotJar | At the end of the session |
| _hjAbsoluteSessionInProgress | Collecting data on the user experience for the purpose of improving usability | HotJar | At the end of the session |
| _hjIncludedInSessionSample_... | Collecting data on the user experience for the purpose of improving usability | HotJar | At the end of the session |
| _tt_enable_cookie | Cookie used for advertising purposes | TikTok | Two years |
| _fbp | Management of advertising through Facebook/Meta | Facebook/Meta | One year |
| _hjSessionUser_... | Collecting data on the user experience for the purpose of improving usability | HotJar | One year |
| __stripe_mid | Facilitating payments through the platform and identifying the device to prevent fraud involving means of payment | Stripe | One year |
| __stripe_sid | Linking the pages visited in the same session to detect behaviour associated with fraud involving means of payment | Stripe | 30 minutes |
| _ga and ADS_VISITOR_ID | Used to distinguish users. | Two years | |
| _ga_CSN27MJY59, _ga_J1K4E6HRL7 and _ga_KEEZE15MM0 | Used to differentiate between the different tracking objects created in the session. | Two years | |
| APISID | These cookies are used by Google to store user preferences and information while pages are viewed. | Two years | |
| _ttp | Advertising and conversion measurement through TikTok. | TikTok | 13 months |
| _gcl_au, _gcl_aw, _gcl_gs | Used by Google AdSense to experiment with advertising efficiency across websites using their services. | Three months | |
| _gcl_ls | Linking of Google advertising conversions (stored in the browser's local storage). | Persistent | |
| ttcsid, ttcsid_* | Advertising and conversion measurement through TikTok (TikTok pixel session identifier). | TikTok | 13 months |
| intercom.intercom-state-* | Remembering the state of the Intercom support chat (stored in the browser's local storage). | Intercom | Persistent |
First-party cookies
In addition to the above, the Website uses the following first-party cookies, which are necessary for its operation or to remember information related to your activity:
| Name | Purpose | Origin | Expiry |
|---|---|---|---|
| currentUser | Keeping you logged in after you sign in, so that you do not have to authenticate on each page. Necessary technical cookie. | First-party | 50 days |
| cookieConsent | Remembering your choice (accept or reject) regarding the use of non-necessary cookies. Necessary technical cookie. | First-party | 1 year |
| conv_info | Remembering the campaign or link through which you arrived at the Website (ad identifiers and UTM parameters) in order to measure the effectiveness of our marketing actions. Advertising/measurement cookie. | First-party | 30 days |
| rt_attr | Keeping on our server the same attribution information as conv_info (ad click identifiers, UTM parameters, landing page and time of the first visit), so that a purchase can be attributed to the campaign that originated it even if it occurs days later. It is not accessible from the browser and is only created if you accept non-necessary cookies. Advertising/measurement cookie. | First-party | 90 days |
| ph_*_posthog | Measuring how the Website is used (page views, interactions and purchase journey) in order to improve it. It stores a visitor identifier and a session identifier. Provider: PostHog, hosted in the European Union. Analytics cookie; it is also stored in the browser's local storage. | First-party (PostHog) | 1 year |
| __ph_opt_in_out_* | Remembering that you accepted analytics cookies, so as not to ask you again. It is stored in the browser's local storage and is only created if you accept them. | First-party (PostHog) | Persistent (until you clear your browser data) |
Analytics and advertising cookies are not installed until you accept them in the cookie notice; until then they remain disabled. Only strictly necessary cookies and the cookie that remembers your choice regarding cookies are always used, as they are essential for the operation of the Website.
Anonymous measurement when you reject cookies
If you reject cookies, or for as long as you have not responded to the notice, we do not store or access absolutely anything on your device: no cookies, no local storage and no session storage. Nor is your browsing recorded.
In that case, we continue to measure the use of the Website anonymously and in aggregate form, in order to know how many people visit us and which pages they view. To do so, our analytics provider (PostHog) generates a temporary identifier from the browser type, the IP address and the domain, combined with a random value that changes every day and is then destroyed. The result is not reversible: it does not make it possible to recover your identity, to recognise you the following day or to link your activity across different devices. Your IP address is not retained together with the measurement.
This processing is based on our legitimate interest in knowing the performance of the Website, as it involves data that do not allow you to be identified. You may object to it by writing to us at info@rebeltickets.es.
International transfers
Some of the cookie providers listed (for example, Google, Meta, Microsoft, TikTok or Hotjar) are located, or may process data, in the United States or other countries outside the European Economic Area (EEA). Where this occurs, such transfers are carried out under the safeguard mechanisms provided for in Chapter V of the GDPR (for example, adequacy decisions such as the EU-U.S. Data Privacy Framework, or standard contractual clauses).
- Account-related cookies
If you create an account with us, we will use cookies for the management of the registration process and general administration. Generally, these cookies are deleted when you log out, although in some cases they may remain afterwards to remember your site preferences when you log out. - Login-related cookies
We use cookies when you log in to remember this fact. This prevents you from having to log in every time you visit a new page. These cookies are usually removed or cleared when you log out to ensure that you can only access restricted features and areas when you are logged in. - Purchase processing-related cookies
This site offers e-commerce or payment facilities (such as Stripe or Revolut) and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. - Form cookies
When you submit data through a form, cookies may be installed to remember your user details for future correspondence. - Site preferences cookies
In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site works when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.
Local storage (localStorage)
In addition to cookies, we use the browser's local storage (localStorage) for exclusively functional purposes. It is first-party storage (not third-party), it remains only on your device and it is not used for advertising purposes or for cross-site tracking. You can delete it by logging out (where applicable) or by clearing your browser's browsing data.
| Name | Purpose | Origin | Expiry |
|---|---|---|---|
| rt:notif:* | Remembering whether you have enabled ticket availability alerts for an event or artist, in order to show you the status of the toggle without querying the server on each visit. It stores the subscription status together with the event/artist and user identifier. | First-party | 7 days (and is deleted when you log out) |
| visitedEvents | Remembering the latest events you have viewed (title, image, location and dates of the event) in order to be able to suggest them to you and make it easier for you to return to them, for example during the selling process. It does not contain payment or contact data. | First-party | Persistent (until you clear your browser data) |
Third-party cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this site.
- This site uses Google Analytics, one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and how we can improve your experience. These cookies may track data such as the time you spend on the site and the pages you visit so that we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page. - From time to time we test new features and make subtle changes to the way the site works. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience while on the site, while ensuring that we understand which optimisations our users appreciate the most.
- As we sell products, it is important for us to know statistics on how many of the visitors to our site actually make a purchase and, as such, this is the type of data that these cookies will track. This is important to you as it means that we can make accurate business forecasts that allow us to control our advertising and product costs to ensure the best possible price.
- The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and to limit the number of times that a given ad is shown to you.
For more information on Google AdSense, see the official Google AdSense privacy FAQ. - Several partners advertise on our behalf, and affiliate tracking cookies simply allow us to see whether our customers have come to the site through one of our partner sites so that we can credit them appropriately and, where applicable, allow our affiliate partners to provide any bonus that they may offer you for making a purchase.
- We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work, the following social media sites, including Instagram, Facebook (Meta), TikTok, Twitter/X Corp., will install cookies through our site, which may be used to enhance your profile on their site or to contribute to the data they hold for various purposes described in their respective privacy policies.
More information
We hope this information has been useful to you. If you have any questions about the cookies we use, about how to manage or reject them, or about the exercise of your rights, you can contact us through one of our contact methods:
- Email: support@rebeltickets.es
Last updated: 19 July 2026